ITIL4 Foundation Training and Certification program
With the help of this thorough ITIL training and certification exam package, you may improve your knowledge of IT service management. You will learn about the processes involved, the ITIL services lifecycle, and best practices for improving the caliber of IT service management in order to lower costs and boost productivity in this training.
ITIL4 Certification Course Overview
You gain a solid understanding of the ITIL 4 framework, key ideas, and terminologies of the ITIL service lifecycle via this ITIL Foundation course. You will understand how ITIL changed to incorporate contemporary technologies and operational procedures, as well as the crucial ideas in a service management framework, by the time you have earned your ITIL certification.
ITIL 4 Course Curriculums
Introduction to ITIL4
- bout ITIL4
- Components of ITIL4 Framework
- Benefits of ITIL
ITIL Key Concepts
- Service and Service Management
- Components of Service Value
- Determine the Value of a Service or Product
- Stakeholders and Value Creation
- Products, Services and Service Offering
- Service Relationship
ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
The Four Dimensions of Service Management
- Organization and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors: PESTEL
The ITIL Service Value System
- ITIL Service Value System
- Service Value Chain
- Service Value Streams